The Innovative Express Newsletter
Innovative Express Newsletter
Innovative Express is a free, monthly communication that is practical, readable, and relevant. It will discuss business strategies and tips/techniques to make you more astute and successful. You are encouraged to share the contents with others with appropriate attribution. Please use the form to subscribe to the e-mail newsletter.
Recognizing Different Shades of Gray (April 2008)
Getting Bangalored (March 2008)
Looking Closer (February 2008)
Changing Diapers and Cultures (January 2008)
Water coolers, pay phones, and customer service
(November-December 2007)
Minding the Gap (October 2007)
Steering Clear of Satisfaction Surveys! (September 2007)
Judging By the Numbers (August 2007)
Doing Right By Doing Wrong (May 2007)
The Fine Art of Alienating Your Customers (April 2007)
Rounding Up The Usual Suspects (March 2007)
Winning through People (February 2007)
Visiting India - The New Land of Oz (January 2007)
Understanding What Lies Beneath (December 2006)
SOARing With Your Strengths (November 2006)
What Clients Want (October 2006)
Inventing The Future (September 2006)